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What is bet365 Live Video?
bet365 Live Video is an online video service, offering live streaming sports events to bet365 customers.
Do I need to pay?
No. bet365 Live Video is currently free of charge. However, bet365 reserve the right to introduce a fee - of course you will be made well aware of the introduction of any charge or such conditions before it is introduced.
Why am I being asked to register to watch free content?
Even though all the content on bet365 Live Video is free, there are usage and geographical restrictions. Therefore, all users are required to be registered with a bet365 account.
Where can I find the schedule of play?
Simply click on the link above to view the latest schedule. bet365 will update the schedule of matches on a weekly basis (as events are subject to change). This schedule will include the following information:
- Date
- Start time
- Competing Teams / Players
Is commentary available for all matches?
Match commentary will be available for all Soccer matches.
In what language will the match commentary be provided?
Match commentary will only be available in English.
Do I need a broadband Internet connection?
Yes. A broadband connection is required for viewing all bet365 Live Video events.
What quality will the video be?
Live matches are supplied in Windows Media Player at bit rates of: 300k (player size: 320 x 240) 650k (player size: 480 x 320)
What am I allowed to do with the programs that I stream?
You are only permitted to access bet365 Live Video for your own personal use.
What can I do if the site is slow or I regularly lose connection?
Try to access other Internet sites and determine whether the problems are confined to bet365 Live Video. If all Internet services are impaired seek resolution with your Internet Service Provider. If bet365 Live Video is the only affected site please contact our Customer Services team.
When can I start watching the live video stream?
Each event will begin streaming 10 minutes prior to the scheduled start time. As soon as you click on the live event name (or logo), the media file begins to stream. (There can be a slight delay depending on your connection speed).
What are the system requirements?
The minimum requirements for bet365 Live Video are: Windows OS: Windows 2000 or XP (Windows 98SE might work but is not recommended) Internet Explorer 6.0 or higher with cookies enabled (default setting) Windows Media Player 9 or higher Broadband connection (Speed of 500 kbps or higher) Dialup connection is not recommended.
Don't have Windows Media Player?
Do you support the Macintosh or Linux operating systems?
No. Unfortunately you cannot watch bet365 Live Video using the Macintosh or Linux operating systems as these currently do not support Windows Media Digital Rights Management (DRM).
Technical
Why can't I view the video?
Please make sure you are using the latest version of Internet Explorer 6 (or above) for optimal viewing. To download the latest version : Internet Explorer Download If you have the latest version of Internet Explorer but still can't view the match, you must install Windows Media Player 9 or above to your system. To download the latest version of Windows Media Player : Windows Media Download If you still have problems viewing the match you may need to download and install the necessary codecs (compression software) on top of your Windows Media Player. To download the latest codecs : Media Player Codec Download
I have done all the above but still can't watch the video?
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
I have Broadband, but am having problems streaming the 600k videos?
If you have an Internet connection of greater than 1mb, but experience a lot of buffering when viewing the 600k stream, the problem is most likely to be caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using one of the following links: Bandwidth place Speed Test Bandwidth Test UK Broadband Speed Test (downloadable) Download Bandwidth Test The results of these tests need to be around 450kbits/s in order to successfully stream the 300k 'Low' videos and need to be around 750kbits/s in order to successfully stream the 600k 'High' videos. Please take into account fluctuations in local bandwidth and other connections open on your PC. Please contact your Broadband provider directly to resolve these issues.
Audio will play but video won't, or video will play but audio won't?
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. If you do have a sound card, the content that is being played probably uses compression software that is not installed on your computer. To make sure that you have the necessary software that is currently supported, reinstall Windows Media Player. To do so, visit the following Microsoft Web site: Windows Media Download This issue may also occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less available bandwidth.
What do I do if my download has "Timed Out"?
If your live video stream indicates that it has "Timed Out" then it may just have been a temporary interruption in the connection. You can resume the stream by clicking on the event link again. If you continue to have trouble please contact us.
Why can't I view the match from another PC?
Digital Rights Management (DRM) is used to view the match which means that a video streaming feed is licensed to a PC. Therefore, it will only work on a PC that is logged-on to a valid account. If you e-mail/text the link to another machine, it will simply not work. You will receive the following advisory message: This match has been accessed from another computer using your account details. The live stream for a match may only be played on one computer using any given account.
My PC complains about pop up blocking issues?
Your computer is currently blocking pop-up windows, which means you cannot watch the match. Pop-ups are small windows that are launched by the page you are looking at and may contain advertising or other information. These can be blocked from appearing by third-party software such as the Yahoo! and Google toolbars, Zone Alarm and Norton products and if you are running XP with MS Service Pack 2 installed. If your browser is blocking all pop-ups you will be unable to open the media player. Allowing pop-up windows for the website you are trying to access will allow you to take advantage of all the features of this website.Below are instructions on how to do this with the three major blockers; if you have a different one it will probably be similar to one of these:
Yahoo! Toolbar
The Yahoo! toolbar with the blocker (circled) means it is enabled. Click the button when you are on our website and pop-ups be allowed.
Google Toolbar
The Google toolbar is very similar to Yahoo!. Clicking on the circled button when you are on our website and pop-ups be allowed.
MS Service Pack 2 (XP)
MS Service Pack 2's blocker is not a toolbar but a new feature of your browser. When it detects a pop-up the yellow banner below appears at the top of your window: Clicking shows a menu where you can choose to permanently allow pop-ups for our website.
Yahoo! Toolbar
The Yahoo! toolbar with the blocker (circled) means it is enabled. Click the button when you are on our website and pop-ups be allowed.
Google Toolbar
The Google toolbar is very similar to Yahoo!. Clicking on the circled button when you are on our website and pop-ups be allowed.
MS Service Pack 2 (XP)
MS Service Pack 2's blocker is not a toolbar but a new feature of your browser. When it detects a pop-up the yellow banner below appears at the top of your window: Clicking shows a menu where you can choose to permanently allow pop-ups for our website.
How do I enable Javascript in my browser?
To enable JavaScript, follow the instructions below for your browser:
Internet Explorer 6 or higher:
1. Click Tools, then click Internet Options
2. Click the Security tab
3. Click the Custom Level button
4. Scroll to the Scripting section
5. Check Enable under Active scripting, Allow paste operations via script, and Scripting of Java applets
6. Click the OK button
Internet Explorer 6 or higher:
1. Click Tools, then click Internet Options
2. Click the Security tab
3. Click the Custom Level button
4. Scroll to the Scripting section
5. Check Enable under Active scripting, Allow paste operations via script, and Scripting of Java applets
6. Click the OK button
To view the live match, please login to our site and re-open this window. Streaming Time Delay - Although content on bet365's video console is advertised as "live", you should be aware that bet365 pictures are typically delayed by 10-20 seconds. Live video events may be restricted on a geographical basis.